FAQ's

When you call us, we do our best to answer every phone call or get back to you in a timely manner, but just in case we are out in the yard caring for your pets, here are a few common answers to the questions you may have.

May I stop by and look at your facility?

Yes, we invite you to drop by any time during our hours of operation tour. No need to call or make an appointment. And if you absolutely cannot make it during those times, we will be happy to set up a time that is convenient for you.

Where can I find your new customer registration form?

You can download that right here as a PDF or use our fill in registration form.

What are your pick-up and drop-off times?

You are welcome to pick-up and drop off your dog at your convenience, just download our app and simply click on the _______________.

Do you offer anything besides dog boarding?

Yes, we board a wide variety of small animals including but not limited to cats, birds, hamsters, guinea pigs, iguanas, and rabbits. We also have pet grooming as well as daycare.

What paperwork do you need for my pet to stay in Paradise?

You will need to bring proof of vaccinations for Rabies, Distemper and Bordetella for your dog to stay with us. For your cat we require Rabies and FVRCP vaccinations. You will also need to fill out our new client registration form.

What should I bring when I drop off my pet?

You are welcome to bring anything that you think may help your pet feel more comfortable. We are prepared to provide your dog or cat with fleece blankets and a plus bed. In fact,we do encourage using our bedding. Although we do our best to make sure all bedding that is brought from home is returned squeaky clean, it does get busy and getting your pet’s items back from the laundry in time for pick up is not something we can guarantee. We do recommend you bring your pet’s own food as sometimes switching it up too quickly can result in an upset stomach. Pre-portioned bags work best as well as detailed instructions of any medications that will be needed. We do have house food if you are not able to bring your own. It is imperative that your pet wears a collar with a name tag Although most of our clients are regulars, having many dogs that look the same can confuse our newer staff and we want to make absolutely sure your dog is easily identified.

Are there additional costs for administering medications, if needed?

There are no additional costs for administering medications, but well documented instructions are essential.

Does my dog need a collar and name tag?

Absolutely, we require collars with name tags at all times. We have many dogs of the same breed want to avoid any confusion.

Do you take females in heat?

We do not take females in heat. If your pet is to become in heat during her stay, we require immediate pick up and will call you. If you can’t get to us right away, we will keep your girl comfortable in a private enclosure.

Do you take intact male dogs?

Yes, we do however, they get their own play enclosure near their friends.

What should I bring for my pet when boarding?

All pets must have a collar, name tag and updated vaccinations. You may bring your own food, but if not, we’ve got you covered!

What are your contact details?

You can text us at 707-466-6739

What are the languages you speak?

We speak the following languages: English & Spanish

What are the payment options available?

We accept the following payment methods: VISA, MC, AMEX, Debit cards

What are the services you offer?

We offer the following services: Daycare, overnight boarding, pet grooming for animals of all shapes, breeds and sizes.

What are your business hours?

Our regular business hours are Monday – Friday, 6:30am to 7:00pn, and Saturday & Sunday, 7:00am to 7:00pm

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